Five Senses

Someone recently asked me what I look for on the Welcome Team at my church. I instantly think of the 5 senses, hearing, sight, touch, smell, & taste.  Here is why:

o   Hearing: I prefer music for outside and inside the lobby, not too loud & hard, but an upbeat music. This helps with the excitement. Also, love to hear people being greeted and made to feel welcome, like they are a part of the family.

o   Sight: What does the building look like? Is it clean, even on the outside?  Is the trash full, are there cigarette butts on the ground, is it dusty, are there handwritten signs?  And the list could go on and on. Does it have proper signing? Where are the restrooms, kids area, information area, auditorium? Are there pictures telling a story of the church?

o   Touch: I prefer to put something in our guests hands that lead to action, for example bulletins, or as we call them talk notes. They can help an attender follow along with the message and gives them something tangible to refer to when they leave.

o   Smell: When you walk in the building you want to have a good scent, such as the smell of fresh coffee or flowers.  Also important to keep the restrooms clean and smelling good.

o   Taste: Snacks and drinks definitely help people feel comfortable.

NOTE: If you have more than one service make sure you repeat this for every service.